FAQs

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  • Orders

    We take great pride in sourcing quality products from all over the world and offering our customers the opportunity to bask in the finest produce through our online orders system. Everything you desire is just one click away!

    • How do I know if my order has been received and is being processed?

      Once your order is complete, you will receive a confirmation email within an hour. If you have placed an order online and have not received an email, please call our Customer Services Hotline on +65 6443 3011.

    • How many days in advance can I place my order?

      You may place your order 10 days in advance of your desired delivery date. 

    • What happens if not all the items I have ordered are in stock?

      All of our items should be in stock but in the rare event that this happens, we will substitute it for an equal or greater value item.

    • Is it possible to include a personal message?

      Yes, just type your message in the field provided at checkout and we will include it in your gift.

    • Am I able to make changes to my order or request substitutions or amendments?

      We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.

      Depending on the alteration or amendments, the customer is required to pay for any additional fees and charges incurred. In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded.

      Simply Hamper reserves the right to refuse order adjustment or amendments.

    • How do I pay for my order?

      We accept Visa/MasterCard/American Express/Discover credit card or PayPal payments.

      If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service team on +65 6443 3011 or email order@simplyhamper.com. Our representatives will be happy to assist you in purchasing goods using an alternative payment method.

    • How can I track the progress of my order?

      Customers can track the progress of their orders online at www.simplyhamper.com / www.simplyblooms.com.

      If you have any queries, please contact Customer Services on +65 6443 3011.

    • Can I open a Corporate Account?

      We offer corporate accounts to regular volume corporate customers only. Please contact our Customer Services Hotline on +65 6443 3011 if you would like further information.

    • Do you have a reward program?

      Yes, you can check the benefits of our reward program under the Rewards section. If you become a dedicated customer, our team will see that you are well taken care of.

    • What is the expiry date of the content inside the gift hampers?

      Our dedicated team makes sure that all products are with no less than 3 months to the expiry date. Our aim is to deliver quality and freshness to all of our customers.

    • How fresh are the fruits in the hampers?

      We only make the fruit hamper upon receiving the order. This is to ensure your recipient receives the fruit in the freshest condition possible.

    • What is the quality of the flowers in the arrangements and bouquets?

      Our flowers are the epitome of freshness and vivacity. They exude vivid colours and intricate scents and each stem is carefully selected to meet the highest standards.

    • What if the hamper/gift that I have ordered turn up damaged?

      Please make sure to check the gift(s) upon collection or delivery as once the gift (s) have been delivered/collected we won't be able to take responsibility for any damage to the gift.
      If the gifts are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you

    • Can I cancel or amend my order? Will I be able to get a refund upon cancellation of my order?

      Orders can be canceled or amended at least 48 hours ahead of the scheduled delivery date by calling our Customer Service team at 6443 3011.

      However, once a payment is made, the value of the order can only be credited as store credit to the purchaser's account and not as a direct refund. This is only due to the fact that most of the products are perishable.

      Please note that any cancellation or amendment will incur an administrative charge of $15 (including GST).