Search FAQ

  • Shipping

    Our delivery system is set up to appease even the most demanding customers and we focus on getting your orders to your recipient’s door in time. Our team is available to you 24/7 so don’t hesitate to contact us.

    • What is the expected delivery time?

      Your order will generally be delivered between 11 am and 9 pm on the delivery date you have selected, excepting Sundays and Public Holidays. You can choose the Normal delivery, which is FREE of charge, or the Flexy delivery, which is faster, for a S$29.96 charge. (Inclusive of 7% GST)

    • When should I order if I want a same-day delivery? When is the earliest you can deliver?

    • Can I specify multiple delivery addresses within my order?

      Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be asked to fill in delivery details for each of your recipients.

      If you have too many addresses then we can provide a Bulk Order spreadsheet. Available on request, this can be completed at your leisure and sent via email to one of our Customer Service representatives who will arrange the rest on your behalf.

      For more information, contact us by telephone or email: [email protected] / [email protected]

    • I accidentally provided the wrong shipping address, how can this be resolved?

      Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the shipping information provided to us is correct and accurate. Unfortunately, Simply Hamper/Simply Blooms cannot be held responsible for any failed deliveries that occur as a result of the following:

      · The recipient’s unavailability at the specified delivery address within the specified delivery period
      · An incorrect delivery address
      · There is insufficient information about the recipient to complete the delivery
      · The contact telephone number of the recipient is incorrect or invalid

      If you realize that you have provided incorrect information, please contact Customer Support on +65 6443 3011 at least 48 hours in advance of the requested delivery time.

    • What happens if delivery fails due to incorrect shipping addresses/contact information, or the recipient is unavailable?

      If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges of SGD $12.84 (inclusive of 7% GST)

      If the order involves perishable products, such as fresh fruits, beverage, food or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your entire order in order to ensure the highest quality products are delivered. The replacement will be charged at a 30% discount off the original price of the goods.

    • What happens if delivery fails due to weather or traffic conditions?

      We have you covered! Any fresh fruit, food, beverages, or other perishable products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

    • What areas do you deliver to?

      Ang Mo Kio, Bedok, Bishan, Boon Lay and Pioneer, Bukit Batok, Bukit Merah, Bukit Panjang, Bukit Timah, Central Catchment Area, Changi, Changi Airport, Chao Chu Kang, Clementi, Geylang, Hougang, Jurong East, Jurong West, Kallang, Mandai, Marina, Newton, Novena, Orchard, Outram, Palau Brani, Pasir Ris, Paya Lebar, Punggol, Queenstown, River Valley, Seletar, Seletar Airport, Sengkang, Serangoon, Simpang, Tampines, Tengah, Toa Payoh, Western Catchment Area, Yishun, Marina Bay Sands, Sentosa, Sungei Kadut, Tuas, Woodlands

    • Where do I call if my order is not delivered in time?

      You can contact our Customer Services Hotline on +65 6443 3011 to find out what happened with your order. Late deliveries are truly rare and are related to events that are out of our delivery team’s hands, but we do our best to solve the problem whenever it arises.

    • Is there any area where you do not deliver to ?

      Due to limitation and restrictons, we are not able to make deliveries to the following areas in Singapore; * Jurong Island * Singapore Prison Quarters * Seletar Aerospace * ST Kinetics * SATS Inflight Catering * Offshores Areas eg. Pular Ubin , Pulau Tekong, Southern Island and Lazarus Island *Shipyards * Army camps