FAQs

Search FAQ

  • Orders

    We take great pride in sourcing quality products from all over the world and offering our customers the opportunity to bask in the finest produce through our online orders system. Everything you desire is just one click away!

    • How do I know if my order has been received and is being processed?

      Once your order is complete, you will receive a confirmation email within an hour. If you have placed an order online and have not received an email, please call our Customer Services Hotline on +65 6443 3011.

    • How many days in advance can I place my order?

      You may place your order 10 days in advance of your desired delivery date. 

    • What happens if not all the items I have ordered are in stock?

      All of our items should be in stock but in the rare event that this happens, we will substitute it for an equal or greater value item.

    • Is it possible to include a personal message?

      Yes, just type your message in the field provided at checkout and we will include it in your gift.

    • Am I able to make changes to my order or request substitutions or amendments?

      We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.

      Depending on the alteration or amendments, the customer is required to pay for any additional fees and charges incurred. In the event that the value of any replacement goods is lower than the value of the original product, the difference in value will not be refunded.

      Simply Hamper reserves the right to refuse order adjustment or amendments.

    • How do I pay for my order?

      We accept Visa/MasterCard/American Express/Discover credit card or PayPal payments.

      If your credit card is not mentioned in our list of accepted payment methods and you do not have a PayPal account, please contact our Customer Service team on +65 6443 3011 or email order@simplyhamper.com. Our representatives will be happy to assist you in purchasing goods using an alternative payment method.

    • How can I track the progress of my order?

      Customers can track the progress of their orders online at www.simplyhamper.com / www.simplyblooms.com.

      If you have any queries, please contact Customer Services on +65 6443 3011.

    • Can I open a Corporate Account?

      We offer corporate accounts to regular volume corporate customers only. Please contact our Customer Services Hotline on +65 6443 3011 if you would like further information.

    • Do you have a reward program?

      Yes, you can check the benefits of our reward program under the Rewards section. If you become a dedicated customer, our team will see that you are well taken care of.

    • What is the expiry date of the content inside the gift hampers?

      Our dedicated team makes sure that all products are with no less than 3 months to the expiry date. Our aim is to deliver quality and freshness to all of our customers.

    • How fresh are the fruits in the hampers?

      We only make the fruit hamper upon receiving the order. This is to ensure your recipient receives the fruit in the freshest condition possible.

    • What is the quality of the flowers in the arrangements and bouquets?

      Our flowers are the epitome of freshness and vivacity. They exude vivid colours and intricate scents and each stem is carefully selected to meet the highest standards.

    • What if the hamper/gift that I have ordered turn up damaged?

      Please make sure to check the gift(s) upon collection or delivery as once the gift (s) have been delivered/collected we won't be able to take responsibility for any damage to the gift.
      If the gifts are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you

    • Can I cancel or amend my order? Will I be able to get a refund upon cancellation of my order?

      Orders can be canceled or amended at least 48 hours ahead of the scheduled delivery date by calling our Customer Service team at 6443 3011.

      However, once a payment is made, the value of the order can only be credited as store credit to the purchaser's account and not as a direct refund. This is only due to the fact that most of the products are perishable.

      Please note that any cancellation or amendment will incur an administrative charge of $15 (including GST).

  • Shipping

    Our delivery system is set up to appease even the most demanding customers and we focus on getting your orders to your recipient’s door in time. Our team is available to you 24/7 so don’t hesitate to contact us.

    • What is the expected delivery time?

      Your order will generally be delivered between 11 am and 9 pm on the delivery date you have selected, excepting Sundays and Public Holidays. You can choose the Normal delivery, which is FREE of charge, or the Flexy delivery, which is faster, for a $20 charge.

    • When should I order if I want a same-day delivery? When is the earliest you can deliver?

      For same-day deliveries, your order must be completed any time before 4pm Monday through Friday, and before 11am on Saturdays.

       

      Normal Delivery ( Free )

      Normal Delivery       Time of order placed  Earliest Delivery Time 
       Monday- Friday Before 11:00am   Delivery between 2:00pm -5.30pm 
        Before 4:00pm  Delivery between 7:00pm - 10:00pm 
        From 4:00pm to 6:00pm Delivery from next working day 9:00am onwards
        After 6:00pm Delivery from next working day 2:00pm onwards 
           
      Saturday  9:00am - 11:00am Same day before 5pm 
        11:01am - 2:00pm Delivery from next working day 9:00am onwards 
        After 2:00pm  Delivery from next working day 2:00pm onwards
           
       Sunday Anytime  Delivery from next working day 2:00pm onwards  

       

       

       

      Flexy Delivery ( $20 additional charge)

      Monday - Friday Delivery Time
      11pm - 12pm 12pm - 1pm 1pm - 2pm 2pm - 3pm 3pm - 4pm 4pm - 5pm 5pm - 6pm 6pm - 7pm 7pm - 8pm 9pm - 10pm
      Order Time 9am - 10am ok ok ok ok ok ok ok ok ok ok

      10am - 11am

        ok ok ok ok ok ok ok ok ok
      11am - 12pm     ok ok ok ok ok ok ok ok
      12pm - 1pm       ok ok ok ok ok ok ok
      1pm -  2pm         ok ok ok ok ok ok
      2pm -  3pm           ok ok ok ok ok
      3pm -  4pm             ok ok ok ok
      4pm -  5pm               ok ok ok
       
      Saturday Delivery Time
      11pm - 12pm 12pm - 1pm 1pm - 2pm 2pm - 3pm 3pm - 4pm 4pm - 5pm 5pm - 6pm 6pm - 7pm  8pm- 9pm 9pm - 10pm
      Order Time 9am - 10am ok ok ok ok ok ok ok ok ok ok
      10am - 11am   ok ok ok ok ok ok ok ok ok
      11am - 12pm                    
      12pm - 1pm                    
      1pm - 2pm                    
      2pm - 3pm                    
      3pm - 4pm                    
      4pm - 5pm                    
    • Can I specify multiple delivery addresses within my order?

      Yes, simply add the required quantity of gifts to the shopping basket and during the checkout process you will be asked to fill in delivery details for each of your recipients.

      If you have too many addresses then we can provide a Bulk Order spreadsheet. Available on request, this can be completed at your leisure and sent via email to one of our Customer Service representatives who will arrange the rest on your behalf.

      For more information, contact us by telephone or email: order@simplyhamper.com / order@simplyblooms.com

    • I accidentally provided the wrong shipping address, how can this be resolved?

      Please be careful when providing the delivery details for your order. It is your responsibility to ensure that the shipping information provided to us is correct and accurate. Unfortunately, Simply Hamper/Simply Blooms cannot be held responsible for any failed deliveries that occur as a result of the following:


      · The recipient’s unavailability at the specified delivery address within the specified delivery period
      · An incorrect delivery address
      · There is insufficient information about the recipient to complete the delivery
      · The contact telephone number of the recipient is incorrect or invalid


      If you realize that you have provided incorrect information, please contact Customer Support on +65 6443 3011 at least 48 hours in advance of the requested delivery time.

    • What happens if delivery fails due to incorrect shipping addresses/contact information, or the recipient is unavailable?

      If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, the purchaser will be required to meet all additional delivery charges.

      If the order involves perishable products, such as fresh fruits, beverage, food or any other perishable products, and delivery cannot be made on the same working day or the next working day, there will be a requirement to replace your entire order in order to ensure the highest quality products are delivered. The replacement will be charged at a 30% discount off the original price of the goods.

    • What happens if delivery fails due to weather or traffic conditions?

      We have you covered! Any fresh fruit, food, beverages, or other perishable products that are undeliverable due to weather or traffic conditions will be redelivered to the same delivery location within 24 hours.

    • What areas do you deliver to?

      Ang Mo Kio, Bedok, Bishan, Boon Lay and Pioneer, Bukit Batok, Bukit Merah, Bukit Panjang, Bukit Timah, Central Catchment Area, Changi, Changi Airport, Chao Chu Kang, Clementi, Geylang, Hougang, Jurong East, Jurong West, Kallang, Mandai, Marina, Newton, Novena, Orchard, Outram, Palau Brani, Pasir Ris, Paya Lebar, Punggol, Queenstown, River Valley, Seletar, Seletar Airport, Sengkang, Serangoon, Simpang, Tampines, Tengah, Toa Payoh, Western Catchment Area, Yishun, Marina Bay Sands, Sentosa, Sungei Kadut, Tuas, Woodlands

    • Where do I call if my order is not delivered in time?

      You can contact our Customer Services Hotline on +65 6443 3011 to find out what happened with your order. Late deliveries are truly rare and are related to events that are out of our delivery team’s hands, but we do our best to solve the problem whenever it arises.